Shipping Policy

1. Order Processing Time

📌 We process orders within 1–3 business days after your order is placed (excluding weekends and holidays). Once shipped, you will receive a confirmation email with tracking details (if available).

2. Shipping Methods & Delivery Estimates

We offer the following shipping options:

Standard Shipping: Estimated delivery 5–12 business days (may vary by location)

Expedited Shipping: Available at additional cost — estimated delivery 2–5 business days

Local Delivery: Available within select areas (if offered)

⏱️ Delivery times are estimates and may vary depending on carrier performance and public holidays.

3. Shipping Costs

💰 Shipping fees are calculated at checkout based on:

Selected shipping method

Shipping destination

Order weight and size

Free standard shipping on orders over $100 AUD (automatically applied at checkout).

4. International Shipping

🌍 We ship worldwide. For international orders:

Additional duties, customs fees, or taxes may apply once the package reaches your country — these are the responsibility of the recipient.

Delivery times vary by destination and customs processing.

5. Order Tracking

Once your order has shipped, you’ll receive an email with tracking information where applicable. You can track the package through the carrier’s website using the tracking number provided.

6. Lost, Late, or Damaged Packages

🚨 If your package appears lost or arrives damaged:

Provide your order number and photos of damage (if applicable).

We’ll help resolve issues with carriers or arrange a replacement/refund when appropriate.

7. Shipping Restrictions

⚠️ Some remote or restricted areas may have limited shipping options or longer delivery times. If your order cannot be delivered to your address, we will notify you.

8. Returns & Exchanges

📄 Our return policy is separate — please review our Return & Refund Policy for details on how to return items, return shipping costs, and eligibility.

9. Policy Updates

📌 We may update this policy from time to time — the latest version will always be posted on this page. Any changes take effect immediately upon posting.