Return & Refund Policy

We hope your little one is loving their new clothes. Here's how returns and exchanges work.

Need a different size?

We offer free size exchanges within 14 days of delivery — we cover the return postage. Email contact@littlelabel.com.au with your order number and the size you'd like instead, and we'll send you a prepaid return label.

Change of mind

If you'd simply like to return an item, you're welcome to do so within 14 days of delivery for a store credit (valid for 12 months from the date of issue). Change-of-mind returns are at your own cost for return postage.

To be eligible, items must be in their original, unused condition: unworn, unwashed, unaltered, and with all original tags attached.

Faulty or damaged items

If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with photos of the issue. We'll replace the item or issue a full refund at no cost to you, in line with your rights under Australian Consumer Law.

What can't be returned or exchanged

• Sale or final sale items
• Sample items
• Items with disclosed or minor faults you were told about at purchase
• Customised items
• Gift cards

How to start a return or exchange

Email contact@littlelabel.com.au with:

• Your order number
• Whether you'd like an exchange (and the size needed) or a return
• Photos, if the item is damaged or incorrect

We'll send you instructions once approved. Please allow 5–7 business days from when we receive your item for it to be processed, and a further 5–10 business days for store credit or a refund to appear.

Return shipping summary

Size exchanges: free — we cover postage both ways.
Change-of-mind returns: you cover return postage, unless the item is faulty or we made an error.

Policy updates

We may update this policy from time to time — the latest version is always posted on this page.